Doubled or tripled work in the times of crisis

The reliance on digital media for entertainment has increased, thus the IT Entertainment has been one of the industries that flourished since the beginning of this pandemic. Lina is a young Jordanian who is working in one of the biggest gaming cards website and phone application in Middle East and North Africa. She agreed to share some insights from her point of view and how the pandemic is affecting the work and social lives of Jordanian citizens.

The company was quick to respond to the situation and were able to change many features in the application, allowing new and unsubscribed members to use special features in the chat rooms that were previously exclusive to subscribed members only. This decision made the communication between the players easier and more accessible. Anyone in the gaming industry would know that talking to team members during a game is the key in playing successfully, and it replicates the atmosphere of being surrounded by your friends or team members.

Most significantly, the workload for all IT employees doubled and for some it even tripled. This led to working overtime in order to achieve new goals within a limited time span. Everyone is familiar with the working hours in an office, where employees finish their tasks during that set of hours. Leaving the physical office at the end of the day detaches employees from their tasks, so they can enjoy their personal lives. Unfortunately, it is not the same when working from home. The working hours were stretched.

However, Lina and many IT employees were far away from the risk of losing their jobs or changing their status in the company. It is convenient for a couple like Lina and her husband to stay in their home with a cozy balcony full of brightly colored plants and flowerpots. Although for a family of more than one child the obligatory quarantine could take a toll on the parents during their working hours.

Seemingly, this condition could last even longer, depending on further developments of the pandemic and the decision of the Jordanian government to extend the quarantine.

She mentioned that there were a few positive outcomes, mainly the approach which her company took. Firstly, their HR system was very understanding of the employees’ different circumstances at home and how they managed to work with each challenge individually. Secondly, the company decided to share a percentage of its profit with local charities and the employees were welcomed to participate in the final decision of the donation.

Nonetheless, Lina was perfectly happy with her lifestyle before the pandemic and on a personal note, she acknowledges that staying at home for a long period of time made her appreciate all the happy moments she shared with her family and friends.

guest author: Farah Al Maaita

Contributions by external authors do not necessarily reflect the opinion of the editors.

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To the Community

Guest author: Farah Al Maaita

"Images often prove to be stronger than words and have a greater influence on society. We constantly use visual arts to communicate our ideas and emotions. While working in advertising, I influenced media trends by adopting techniques I had learned in design and visual communication. The IMS program offers a new approach to working in media and the visual arts in an international environment."

Source: DW Akademie, International Media Studies

June 2020